Refund policy
MySoftNest offers a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.
Return Conditions
Return Conditions
To be eligible for a return, the item must:
- Be in the same condition as received
- Be unused and in its original packaging
- Include the receipt or proof of purchase
- Remain sealed and not opened (for hygiene and safety reasons, opened items may not be eligible for return)
To initiate a return, please contact us at:
📧 contact@mysoftnest.com
⚠️ Returns sent without prior approval will not be accepted.
Return Process
Once your return request is approved, you will receive detailed return instructions by email, including a free prepaid return label, allowing you to return the item at no cost.
All return requests must be submitted by contacting our customer support team in advance.
Returns sent without prior approval will not be accepted.
Return Shipping Costs
Return shipping costs are the responsibility of the customer.
If the return is approved, the customer will be responsible for covering the cost of the return label.
However, in cases where the product is defective, damaged, or incorrect, MySoftNest will cover all return shipping costs.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us immediately at:
📧 contact@mysoftnest.com
We will resolve the issue as quickly as possible.
Non-Returnable Items
Returns may not be accepted in the following cases:
- Items returned used, opened, or not in their original packaging
- Missing original parts or accessories
- Return requests submitted after 30 days from delivery
- Damage caused by misuse, improper handling, or unauthorized modifications
Exchanges
MySoftNest accepts exchanges.
The fastest way to receive a replacement item is to:
- Request and approve a return
- Send back the original product
- Place a new order once the return is accepted
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.
If approved:
- Refunds are issued to the original payment method
- Processing time: within 10 business days
- No restocking fees
Please note that your bank or payment provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
📧 contact@mysoftnest.com
📞 +1 512 572 9635
Business Information
MySoftNest
8593, 1021 E Lincolnway
Cheyenne, WY, Laramie, 82001
United States